SymSure FAQs

1. Installation Guide

• 1.1. SymSure Monitor Server Specifications

2. Product Issues

• 2.1. What is SymSure Monitor
• 2.2. Can SymSure Monitor connect to any data source?
• 2.3. Can SymSure Monitor run tests simultaneously?
• 2.4. Does SymSure Monitor allow users to work simultaneously?
• 2.5. Can SymSure Monitor export its report data to other applications?
• 2.6. How can I export selected records from a report?
• 2.7. Does SymSure Monitor require both read and write access to my company's data?
• 2.8. Can multiple users acess and/or update records at the same time? If so how do you prevent record locking?
• 2.9. How does the system protect data integrity if multiple users are changing the same record simultaneously?
• 2.10. What is SymSure Monitor Update and Version Release Strategy?
• 2.11. What ports are used by SymSure Server?
• 2.12. How do I delete a period in SymSure?
• 2.13. What is the difference between transactional and master data report?
• 2.14. Can I add columns to existing reports?
• 2.15. Why doesn't my script show up in SymSure?
• 2.16. What does the ACL window with the message "Unable to Access COM" mean?
• 2.17. What permissions do I need to give users for the Data Repository?
• 2.18. Do I need to configure a Data Server profile to use SymSure Monitor?
• 2.19. When I drill down on issues from the Process dashboard I am unable to review them because the Review option is disabled.
• 2.20. When the schedule is run, the logs read "The data file ....MDB was not imported because there is no report associated with this data."
• 2.21. Can I sort the records in a report using multiple columns?
• 2.22. How can I see the information for a user or process with the most outstanding, pending or reviewed issues?
• 2.23. Can SymSure Monitor tell the number of issues closed by a particular user within a specified time frame?
• 2.24. How do I use predefined comments after adding them?
• 2.25. Can the SymSure Expert (Windows) Client connect to multiple application servers?
• 2.26. Can SymSure Monitor be configured to use a scripting engine that is installed on a server machine other than the SymSure Application Server?

3. Security Features

• 3.1. How does SymSure Monitor manage the security of data and the use of the application?
• 3.2. Do users require administrative privileges to install the SymSure Monitor Client?
• 3.3. Does SymSure Monitor encrypt the transmission of messages between the client and the SymSure Monitor Application Server via HTTP?

4. Training and Support

• 4.1. What kind of support systems do you have for the software?

5. Script Writing

• 5.1. What scripting languages do you support?
• 5.2. Can I write my own scripts?
• 5.3. Do you provide guidelines for writing scripts?

6. Configuration

• 6.1. Data Repository Permissions
• 6.2. Data Server Profiles
• 6.3. Unable to access Review Option from Process Dashboard
• 6.4. Data Importation from MDB file
• 6.5. Information for User or Process
• 6.6. Issues Closed by User/Individual
• 6.7. Predefined Comments
• 6.8. Synchronizing SymSure Monitor with updated SQL server Account Credentials

7. SymSure Error

• 7.1. System Update error obtained upon installing SymSure Monitor
• 7.2. Error obtained in mage file while deploying client

8. Patch

• 8.1. August Patch
• 8.2. October Patch